LoonieGold Privacy Policy
At LoonieGold, we respect your privacy and are committed to protecting the personal data you share with us when you play at LoonieGold Casino. This policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your data. By registering an account and using our services, you agree to the practices described below.
Who We Are
Our casino is operated by 3-102-949677 SRL, registration number 3-102-949677, trading as NEMO LIMITADA, registered in the Republic of Costa Rica. We are licensed by Anjouan Licensing Services Inc. under the authority of the Government of the Autonomous Island of Anjouan, Union of Comoros, under licence No. ALSI-202601006-FI1. Our affiliate programme operates separately at loonieaffs.com. We operate LooonieGold under the governing law of the Autonomous Island of Anjouan, and this policy, along with our Terms and Conditions and Bonus Terms, governs your relationship with us.
Information We Collect
We at LooonieGold collect several categories of information to provide our services, verify your identity, and comply with our legal obligations. We collect this data directly from you, automatically through your use of our platform, and sometimes from third parties such as payment providers and identity verification services.
- We collect registration details including your name, email address, date of birth, and residential address
- We gather government-issued identification, proof of address issued within the last 90 days, proof of payment method ownership, and selfie verification images as part of our KYC process
- We record transaction data, including deposits, withdrawals, and the payment methods you use, such as Interac, Visa, Mastercard, USDT, USDC, Bitcoin, and Ethereum
- We track your gaming activity, including games played, wagers placed, and bonus usage, to improve our services and administer our loyalty programme
- We collect technical data such as your IP address, device information, and browser type to prevent fraud and detect prohibited tools like VPNs or proxy servers
- We may record verification calls conducted as part of our account security checks
How We Use Your Data
Our Vegas... our LooonieGold platform uses your personal information for a defined set of purposes. We process your data to open and manage your account, verify your identity, process deposits and withdrawals, and deliver bonuses such as our welcome package, Friday Grand Spins, and Weekend Reward. We also use your information to detect and prevent fraud, enforce our one-account-per-person policy, and ensure compliance with our licensing obligations under Anjouan law.
At LooonieGold, we use your gaming history to calculate loyalty points, determine your tier within the LooonieGold Loyalty Program, and award cashback and level-up prizes accordingly. We may also use your contact details to send service communications, respond to support enquiries, and, where you have consented, send promotional offers.
Legal Basis for Processing
We process your personal data on several legal grounds. We rely on the performance of our contract with you to manage your account and process transactions. We rely on our legitimate interests to prevent fraud, enforce our terms, and improve our services. We rely on legal obligations imposed by our licensing authority to conduct KYC verification and retain certain records. Where applicable, we rely on your consent for marketing communications, which you may withdraw at any time.
Sharing Your Information
We do not sell your personal data. However, we may share your information with trusted third parties who help us operate our services. Here at LooonieGold, we share data with payment processors to complete your deposits and withdrawals, identity verification providers to confirm your KYC documents, and our game providers, including Pragmatic Play, Play'n GO, Hacksaw Gaming, Evolution-powered studios such as Ezugi, and the other 54 providers featured in our lobby, strictly as necessary to deliver gameplay.
We may also disclose your information to our licensing authority, regulators, law enforcement agencies, or courts where required by law, or in connection with fraud, large-win, or account suspension investigations. Our Vegas... our company may share data with professional advisors, auditors, and service providers who support our business operations, all of whom are bound by confidentiality obligations.
Data Retention
We retain your personal data for as long as your account remains active and for a period afterward as required by our licensing obligations and applicable law. Our LooonieGold records relating to transactions, KYC verification, and communications are kept to satisfy regulatory, accounting, and dispute-resolution requirements. Once retention periods expire, we securely delete or anonymise your data.
Your Rights
You have rights regarding the personal data we hold about you. We want you to understand these rights clearly and to know how to exercise them.
- You can request access to the personal data we hold about you
- You can ask us to correct inaccurate or incomplete information
- You can request that we delete your data, subject to our legal retention obligations
- You can object to or restrict certain processing activities, including marketing
- You can withdraw consent for marketing communications at any time
- You can request a copy of your data in a portable format where technically feasible
To exercise any of these rights, you can contact us at [email protected]. For documents related to identity verification, please send them to [email protected]. We aim to respond to all requests within a reasonable timeframe.
Data Security
We at LooonieGold take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. We restrict access to personal information to employees and partners who need it to perform their duties. While we take security seriously, no method of transmission or storage is completely secure, and we encourage you to protect your own account credentials.
International Data Transfers
Because our LooonieGold operations involve partners and service providers located in different jurisdictions, your data may be transferred outside your country of residence. We ensure that any such transfer is conducted with appropriate safeguards consistent with our obligations under the governing law of the Autonomous Island of Anjouan.
Cookies and Tracking Technologies
We use cookies and similar technologies on our site to enhance your experience, remember your preferences, and analyse how our platform is used. You can manage cookie settings through your browser, though disabling certain cookies may affect site functionality. For more details, please refer to our separate Cookie Policy.
Restricted Jurisdictions and Eligibility
Our services are intended for players located in Canada, excluding the Province of Ontario. We do not knowingly collect data from individuals in restricted territories, including Germany, Australia, Austria, Spain, the Netherlands, Belgium, France, the United Kingdom, the United States of America, Russia, Belarus, Poland, and other jurisdictions listed in our Terms and Conditions. If we discover that a player has accessed our services from a restricted location, we may suspend the account and take appropriate action regarding associated data.
Children's Privacy
Our LooonieGold platform is not intended for individuals under the legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and we take verification steps, including requesting government-issued identification, to confirm the age and identity of our players.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically. Continued use of our services after changes take effect constitutes acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal data, please contact us through our support channels, including our contact form, FAQ, or live chat widget. You can also reach us directly at [email protected], or at [email protected] for verification-related documents. If you are not satisfied with our response, you may escalate your complaint to our licensing authority, Anjouan Licensing Services Inc.